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Security firm to implement telematics

The Leuven-based telematics firm Acunia and IT support specialist Computer Support have announced that they are working with the security company Securis on advanced fleet management solutions for alarm call-outs and control.

The fleet management solution offered by Acunia is providing the tools to navigate Securis personnel as fast as possible to any alarm site. On arrival the personnel can access encrypted customer files, the site plan and the alarm status via the in-vehicle telematics terminal. Additional alarms or information automatically result in real-time updates. On completion, all event information is logged and processed in a central control room for reporting and quality control.

"By using advanced technologies like GPS and wireless communication we are able to speed up our call-out services and improve the quality of our operations. Now, by knowing the exact position of all cars at the central control room, we can efficiently dispatch and navigate the right agent to the call-out location. Moreover, by having encrypted files available in their car, our agents have the possibility of accessing up-to-date customer data on a ‘need-to-know’ basis. All this will result in better services and quality for our customers," says Kris van den Briel, COO of Securis.

Reported by
22 September 2003

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