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Complaints about the work of Flanders investment and trade

Have you experienced a problem with the operations and services of Flanders Investment and Trade? If so, please explain your problem or situation to the proper department or your contact person at Flanders Investment and Trade. If you do not have any contact details available, please file your complaint using the online complaint form. We will do our utmost best to arrive at a solution which both parties can agree upon.

Upon receipt of your complaint, you will receive a written acknowledgment by letter or email within 10 calendar days. We will investigate your complaint and provide you with an answer no later than 45 calendar days.

Contact information:

Klachtendienst van Flanders Investment and Trade
Koning Albert II-laan 37, 1030 Brussel
Tel: 02 504 88 35
E-mail: klachten.iv@vlaanderen.be

Your contact information
Your complaint

In case you are not satisfied with the response from the complaints officer or you have not received a timely reaction, you can file your complaint with the Flemish Ombudsman Service. Overzicht van de klachtenprocedure bij de Vlaamse overheid.